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韓文Stakeholder Engagement
Over the years, the Company has been operating in the spirit of good governance and is well aware that what companies take from society should be used in and given back to society. We are not only responsible to shareholders, but also to all stakeholders, including shareholders, customers, employees, suppliers, investors, communities, government agencies, and non-governmental or non-profit organizations.
We analyze our responsibilities to different stakeholders. With various communication channels in place, we unfold to stakeholders our sincerity and determination to advance continuously. In addition, we conduct a substantive analysis of all stakeholders' feedback to understand their degree of concern about recent material issues, based on which the Company makes business decisions to reach a consensus with stakeholders.
| Stakeholder | Issues of Concern | Communication Channels/Methods | Action Plans |
|---|---|---|---|
| Employees |
1. Compliance 2. Labor relations 3. Salaries and benefits 4. Occupational health and safety |
1. Periodic labor-management 2. Intranet 3. Internal/external training 4. Various feedback channels such as feedback mailbox |
1. Conduct annual health examinations 2. Set up an Employee Welfare Committee |
| Customers |
1. Product quality and reliability 2. Design support and customer service 3. Product delivery/capacity/price 4. Confidential information protection 5. Environmental and social responsibilities |
1. Annual customer satisfaction surveys 2. Customer audits 3. Unscheduled technology workshops and seminars 4. Online service system and platform 5. Periodic/unscheduled review meetings 6. Questionnaire responses 7. Quality raw materials and reliable suppliers, well-planned production and inventory adjustments |
1. Complete annual customer satisfaction surveys 2. Cooperate in annual customer audits 3. Make improvements according to customers’ requirements 4. Provide after-sales service 5. Complete questionnaires per customers’ requests |
| Investors |
1. Appropriate return on investment 2. Corporate governance 3. Competitive advantages 4. Business strategy and overview 5. Changes in c-suite executives |
1. General meetings of shareholders 2. Release of annual reports 3. Unscheduled review meetings and investor conferences 4. Announcement of material information on the Market Observation Post System or news on the company website |
1. Convene general meetings of shareholders 2. Release annual reports according to law 3. Disclose information on corporate governance and business operations on the company website |
| Bank or other creditors |
1. Solvency 2. Profitability |
1. Irregular meetings, phone calls, emails 2. Official document communication |
1. Visit Arrangement 2. Online meeting |
| Suppliers |
1. Supplier sustainability management 2. Compliance 3. Product quality and reliability 4. Product delivery/capacity/price |
1. Unscheduled review meetings 2. Unscheduled supplier audits |
1. Select suppliers and conduct supplier audits 2. Urge suppliers to establish environmental management systems 3. Conduct annual supplier sustainability evaluations |
| Communities |
1. Social participation 2. Philanthropic activities |
1. Community activities 2. Unscheduled donations to disadvantaged groups |
1. Adopt nearby streetlights 2. Make donations to disadvantaged groups from time to time |
| Media |
1. Business performance 2. Corporate governance 3. Sustainable development strategies 4. Investment plans 5. Labor relations |
1. Press conferences 2. News releases |
1. Release news about corporate governance and sustainable development |
| Government agencies |
1. Corporate governance 2. Compliance 3. Labor relations and benefits 4. Occupational health and safety |
1. Unscheduled letters 2. Unscheduled meetings (propaganda, seminars and workshops) |
1. Follow and respond to government-led programs |
